Privacy Policy

Welcome to the privacy policy of the https://www.counterclock.net/. website. We appreciate that you have taken the time to read our privacy policy and we hope that we will answer all of your questions about security of your data throughout the text.

This Privacy Policy applies as of May 25, 2018. Until that date, the provisions of the previous Privacy Policy remain in force.

https://www.counterclock.net/ undertakes to protect your privacy and considers that the safety of your data is important.

https://www.counterclock.net/ will collect, store and use private data in accordance with Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR), and with this privacy policy.

The Privacy Policy along with the website’s terms and conditions and supplemented by the Cookie Policy determines why your personal data that we collect or you provide will be processed by us.

We appreciate the fact that you provide us with your information in order for us to provide you with quality services on our website, and we assure you that we will not make any decision without respecting your confidentiality.

We are constantly working to improve our services and to increase the safety of your information.

If you do not agree with our confidentiality policy, the terms of use or the cookie policy, please do not log in or register on the website.

Any change to this Privacy Policy will be forwarded by us to you via a notification to the email address you registered with on the website.

We will further describe the Privacy Policy so that you can understand it more easily and know the importance of your personal information to our company.

Who are we?

https://www.counterclock.net/ is a website created and administered by Darius Hupov.

For changes to your account, such as deleting or reactivating your account, you can contact us atadmin@counterclock.net

For information on personal data security, requests regarding your right to access your data, and requests to restrict data processing, you can contact us at admin@counterclock.net. We will provide you with a response within 30 days of the request, depending on the complexity of your problem.

What services use personal data?

The use of this site requires personal data. We need this information in order to be able to offer our services in accordance with the website’s Terms and Conditions.

By using the https://www.counterclock.net/ website, you agree to the use and collection of the personal data detailed below.

Detailed list of additional information regarding the use of your personal data:

Accessing this website may use personal data according to the Cookie policies available on the https://www.counterclock.net/.
The information you provide when creating an account on our site. When you create an account on the website, you provide us with the login information (email and username).

We can get information about users from our partners, through ads or commercials from other sites that lead to our site.
There is a possibility that we receive information about a user from what is being passed on to us by other users.
We collect information about your activity on the website, about how you use our website. The information that is retained is the ip, the browser, the browser version, the operating system, the device type (smartphone, tablet or desktop).
We are not responsible for the personal information that you or another user communicates to another member of our site. We are not responsible for the decisions to send such information.

How do we use the information?

Your information is used to offer you our services in an optimal way.
Device data used by our members to connect, such as IP address, device type, browser version and system version; we use them to provide a superior experience to the members present on our website and to develop new personalized services for them.
To prevent fraud and other illegal or unauthorized activities, monitor the inappropriate behaviors of our users, we analyze data when your users claim inappropriate activities and behaviors on the platform.
The processing of personal data is based on the following legal rules:

The use of our website and related services. We process your personal information in order to be able to perform the services you have under our contract with us (in this case, in accordance with the website Terms and Conditions).
In a legitimate interest, we may use the personal data of our users to study the type of behavior and communicate with our services so that we can continually develop them for their benefit and to remove any attempts of fraud or for legal purposes.
We will ask for your consent every time we pass on your information to a third party, or when changes are made to the Privacy Policy or the Terms of Use of the website so that you are permanently informed. You can withdraw your consent at any time by contacting us at admin@couterclock.net. We will resolve your request within 30 days of its transmission.
Who do we share your information with?

In order to be able to perform the services our site provides, user information is shared with other service providers and partners that provide us with the services necessary for the proper functioning of our platform.

For each user to perform their purpose or our site, we divide his/her information (visible on his/her profile) and with the other members of the site.

We can share our users’ information and legal authorities when the situation so requires.

The ways in which user information is shared by us is detailed as follows:

1. Delivering user service information, including public profile, on a voluntary basis. Users need to be mindful of what information is publicly distributed, because no matter how much effort we make to protect our integrity, we cannot control the information disclosed by users publicly or to other members in private.
2. We share information with our service providers and partners that help us deliver the services on this website in the best possible way. We use these third parties to provide our services. These third parties are the ones that provide hosting and data maintenance services, data analysis, marketing services and payment processing.
3. We carefully select our partners and service providers to ensure a secure environment for all users we have. For us, it is very important that all our suppliers and service partners accept privacy policies and be “compliant” with the new General Data Protection (EU) Regulation 2016/679.
4. If our company goes through a corporate change like dissolution, bankruptcy, ownership change or internal management; customer data will be retrieved, deleted, or subjected to any action that may be required depending on the situation.
5. If required for law enforcement, we provide the information we hold to resolve processes that concern us or our users.
6. If we need to distribute user information and other third parties that we do not use now, we will email the consent of the users where they will be explained in detail and the reason why their data will be distributed to them.

Data transfer

Some of our service providers and partners come from the United States and other cross-border countries. This is how users in the EU have their personal information transferred to other states outside the European Economic Area.

These partners accept the confidentiality obligations of General Data Protection (EU) Regulation 2016/679.

The contractual clauses between us and these partners are confidentiality and security engagements between companies that transfer personal data, thus obliging us to ensure confidentiality and data security.

Your rights

According to the Data Projection Rules, any user has the right to manage their own information by:

The right to be informed: You will be informed in a clear and transparent manner about how we use your data and the rights you have. The primary purpose of this Privacy Policy is to inform each user and, if he needs additional information about personal data, can contact our support team with confidence.
The right to access: You have the right to file a request to admin@counterclock.net to find out all the information we have about you and to find out whether this information is subject to data processing or not. This right helps us ensure transparency for our users in terms of processing their data. This request will be answered within 30 days of the submission of your request.
The right to interfere on the data: As a user you have the right to request the modification, updating, blocking or deletion of data that cannot be processed according to the law. Users understand and accept that the deletion of their personal data will be followed by the deletion of their account on the site and the impossibility of accessing the service offered by us even if the service has been paid. The decision to modify is the strict decision of the user, and if he has purchased our services, and yet wants to be deleted, he will no longer be able to revert to this decision. The right to rectify data that is incorrect, inaccurate or incomplete can be exercised directly by accessing the User account. If the user encounters difficulties in exercising the right to interfere with the data he can contact us with confidence at admin@counterclock.net.
The right to restrict de processing: As a user you have the right to request restrict the processing of your personal data. This right is done according to the Data Protection Regulations as follows: the user challenges the accuracy of the data for a period that allows us, as an operator, to verify the correctness of the data; processing is illegal, and the User opposes the deletion of personal data and requests restriction of their use; We, as an operator, no longer need personal data for processing, but they are required by the User for the establishment, exercise or defense of legal claims; the user opposed to processing based on legitimate reasons on our part, the restriction of processing being applied for the period of time in which it is verified that the legitimate rights of our company are above the User’s rights.
Right of objection: If there are legitimate and substantiated reasons, you have the right to oppose the processing of data concerning you that is subject to processing or disclosure to third parties. In order to be able to apply the right of opposition, a request is required at admin@counterclock.net, a request that will be settled within 30 days.
The right not to be subject to an individual decision: As a user you have the right not to be subject to a decision taken by automatic means. Automatically made decisions on users can only be taken if termination of the contract has been reached, in which case the timing of the subscription is reached, or the decision is made in accordance with the law or the site’s regulation (eg: which has been shown that the user is a minor or has violated the site’s operating rules).
The right to address the court: You as a user have the right to appeal to the courts for the defense of any rights guaranteed by law, which have been infringed by us. Users also have the right to address data protection authorities if they have doubts about how your data was processed by us. Users who have suffered damage as a result of the processing of personal data that has been illegally carried out may apply to the competent court for repairing it. Before addressing the court or authority, please let us know about the issue at admin@counterclock.net to look for an amicable solution to the problem you are experiencing. The maximum response time to the notification received is 30 days.
Please note that we may reject requests for some reason, including if the application is illegal or if it may violate commercial or intellectual property or the privacy of another user. We cannot provide information about another user, such as a copy of all messages he/she has received or sent to another user without his/her explicit consent admin@counterclock.net by which he/she has given his/her consent to the data he/she wishes to be disclosed to the interlocutor.

Data from our chat cannot be transmitted to any person and any department, as they are strictly confidential information and are automatically deleted after the end of the session.

Certain personal information cannot be subject to user rights because without them we cannot provide our services to them. In this case, the date of their birth is entered. In order to use our services, the date of birth is mandatory to determine the age of the user and to stop, according to the law, the access of minors to our website.

For other concerns regarding your rights, you can contact us at admin@counterclock.net

The means to protect your personal data

We do everything we can to protect them, but we cannot promise that your data will remain untouched in cases of major force (cyber attacks that we cannot cope with.) We constantly monitor our systems and regularly review good practices in relation to personal data of our users.

The techniques by which we protect our users’ data are:

Use encryption techniques to provide sensitive information during transmission to our site.
Storing our customer data in secure operating environments that are only accessible to authorized persons.
We will provide data about our customers to other companies based on confidentiality agreements and on the basis of ensuring the security of the transmitted data. These companies are our partners and service providers. Providing this data will be done to provide our services.

There is a risk of suspending without any warning or explanation the access to our services if we suspect or detect the breach of security. If you believe that our account or our services are no longer safe, you can contact us at admin@counterclock.net.

Confidentiality restrictions are not applicable when information about the user’s personal data is required by the legal authorities in accordance with the law.

Time of processing and storing data

Through our site, we may retain our users’ personal data which they provide us. We keep your information as long as we need it for legitimate business purposes. Personal data will be retained in order to provide access to our services in order to be able to answer questions asked by the user in order to resolve the legal requirements and the legislation in force.

Personal data may be retained for a certain period of time, even if the user no longer uses our services (inactivity), or if he/she has closed his/her account. In this case, certain personal data will be retained for a maximum of 3 years from the moment the account is canceled, unless the law compels us to store these data for a longer period of time.

Certain information must be kept for our legitimate business interests, such as preventing fraud and enhancing user safety and security. Information may be kept to prevent a user who has been banned for unsafe behavior or security incidents from opening a new account.

Upon expiry of these periods, personal data may be destroyed by automated deletion or, if the law provides for a longer storage period than the one contained in our Privacy Policy, personal data will be stored in a secured space by encryption and anonymity methods.

The statistical data generated by the use of the information on the website may be kept for a long time because they cannot help to identify the user, nor will they be used in any other way that may affect the user.

There is a risk that, due to technical constraints, we will not be able to delete your data in the established terms. But we hope not to face this inconvenience, and if we are to face this kind of problems, we will be able to solve them in the shortest possible time.

If you experience problems with your data storage, please notify us by mail at admin@counterclock.net. We will respond with a solution within 30 days.

How to contact us

Regarding issues or concerns about this privacy policy, you can contact us via email at admin@counterclock.net.

Regarding the deletion, modification, and other activities that are based on the proper functioning of our services, you can contact us via email at admin@counterclock.net.